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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Use A Ladder The Right Way

6/10/2021 (Permalink)

diagram showing person using ladder correctly and incorrectly Take the time to learn how to properly use a ladder. It could save you from a bad injury.

With the weather getting warm here in Boston its common to use this time for building maintenance. One of the handiest tools is the ladder. Unfortunately, there have been many preventable injuries due to misuse.

Take the time before you climb. Check to see if your ladder is safe to use before stepping foot on a rung. Ladders get thrown in and out of trucks and closets which may cause the ladders to get beat-up. A damaged ladder is unsafe to use and should be immediately taken out of service. 

If you notice any cracked or damaged uprights, braces, or rungs, the ladder should not be used. Loose nails, screws, bolts or other metal parts are also a huge red flag. The ladder rungs should be secure and clean of any oil or dirt. Foot treads should not be worn out and all of the ladder’s labels should be present and legible. As always, only use a ladder on a stable surface. If the ladder is rocking even slightly, or if you need to place something underneath the feet of the ladder to keep it stable, the ladder is unsafe for use.

Why is inspection so important? According to the World Health Organization, the United States has the most number of deaths caused by falls from ladders. Falls from ladders are also the leading cause of deaths in the construction industry. There are over 164,000 emergency room visits and 300 deaths from falling from ladders. The majority of falls from ladders that lead to death are from heights of 10 feet or less from the ground. The number of deaths has tripled over the past decade. Most of these deaths may have been prevented by inspecting ladders before use and putting defected ladders out of service. Another factor that may decrease the amount of fatalities and injuries due to falls from ladders is proper training.

The following list outlines just a few items to train employees in regards to the safe and proper use of ladders.

Always maintain 3-points of contact at all times when climbing

 Do not carry any materials up or down a ladder

 Wear a tool belt

 Use a hand line

 Face the ladder when ascending or descending

 Never overreach

 Work only within an arm’s reach of the ladder

 Keep your belt buckle between the sides rails of  the ladder at all times

Only allow one person to climb the ladder at a time

Extension Ladders:

Position the ladder at the proper pitch (1/4 rule)

Extend the side rails at least 36 inches or 3 rungs above

Secure the top of the ladder to help prevent shifting

If you have water or fire damage, please call SERVPRO of Hyde Park/Roslindale (857) 399-9797

We Can Do It All

3/12/2021 (Permalink)

technician working on construction work We can remediate and reconstruct - Your One Stop Shop

Here at SERVPRO of Mattapan & Hyde Park our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need your home to be put back to the way it was before the damage (reconstruction). This will ultimately allow you to keep your costs down since you are only working with one contractor. 

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back. You can be rest assured that with SERVPRO of Mattapan & Hyde Park you will receive quality work every time.

We always seek customer satisfaction prior to installation, midway, then at completion. All completed work is reviewed by one of the assigned project managers to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 857-399-9797

Emergency Ready Profile for Your Business

3/12/2021 (Permalink)

floor view of warehouse We are here to help you get ready to handle loss when it strikes

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Mattapan & Hyde Park we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes.  If you are interested in creating an Emergency Ready Profile for your business Call us today 857-399-9797. We will set up a time for an office representative to go to your business to fill out the profile for you for free!

Why Choose Us?

3/11/2021 (Permalink)

green drying equipment in kitchen with missing ceiling So many choose SERVPRO because we have the technology and resources to get the job done.

Why so many choose SERVPRO

It's more than just the brand recognition, it’s also the qualified personnel, the expertise and dedication to the community that make us the place to call. Below are additional reasons why:  

Qualified

We have the best training in the industry. Each team member is trained in clean up and restoration which can range from bio hazard, fire, mold to water damage. We are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) for fire and water cleanup and restoration. Our job is to make sure our clients understand the loss and how we will help restore their home or facility. We live up to the motto and we leave each location looking “Like it never even happened.”

Immediate

Our team understands that the best way to limit further damage is to begin the clean up and restore the property as soon as possible. For this reason our team is available 24/7 - day, night, or holiday!  This also helps with keeping costs down. We strive to always answer the first call or respond within a few hours.

Latest Technology

We take pride in the fact that we are able to keep up with some of the advancements technology has to offer. This allows us to restore your property as quickly and efficiently as possible so you can get back to what you were doing preloss.

No Loss Too Big or Too Small

Whether you have multiple locations, or a room that has suffered a loss we can help restore your property.  SERVPRO is a national company and as a result our SERVPRO of Mattapan and Hyde Park team has access to the 1,800+ other franchises to handle any scope of loss.  You call us and we will handle the rest!

Future Loss Prevention

With every job we ensure we understand what the cause of the loss was. We do this to ensure the cause of loss is addressed to prevent similar damage from occurring again.

Our Community

We love what we do and the ability to help our community. We know the roads, the neighborhoods, and what makes our towns so special. It is important to us that our town thrives so we are highly motivated to do all we can to make this an even better town to live in.

Help is always here

Whether you have a question or a loss give us a call and we will help 617-903-5055. We serve ALL - businesses, home owners, property managers and tenants in the Mattapan and Hyde Park area. ensure that the water is extracted, your property is dried, and mold is addressed if necessary. Third, contact your insurance company to see if you have coverage for the damaged property.

We Help with Insurance Claims

3/11/2021 (Permalink)

broken pipe with water leaking from it We help make the process seamless

If you have suffered a disaster at your home or business the last thing you want is more things to worry about. For this reason our team ensures they make the claim process as stress free as possible. SERVPRO of Mattapan & Hyde Park will help the damage look “Like it never even happened.” That way you and your family or business can get back to what is important.

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • create thorough visual and written documentation of the damage to your home or business
  • document the condition of each item we remove for cleaning or storage
  • work directly with your insurer, communicating with you at all times
  • handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

We are so proud that so many insurance companies recommend SERVPRO to their clients because working with us makes their jobs easier.

Our Team is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water, fire, mold and bio-hazard clean up and restoration services. Call SERVPRO of Mattapan & Hyde Park 857-399-9797 we are available 24/7.

Planning Ahead in Case of a Burst Pipe | SERVPRO® of Hyde Park/Roslindale

12/14/2020 (Permalink)

water leaking out of a gray pipe showing signs of erosion If you have water damage in your home due to a burst pipe or another cause, contact us right away. SERVPRO of Roslindale/Hyde Park

Burst pipes are something that can happen when you least expect it, causing serious damage in a brief amount of time. While there is no way to know when a pipe may burst, knowing what to do in the event that one does can help you act quickly to mitigate the damage that the water can cause.

In a perfect world, water damage would be a rare occurrence—but many people are surprised to find out how often it occurs. Every year, one in 50 homes will experience some type of water damage, but a plan can significantly lessen the impact that it has.

Having a Plan in the Event a Pipe Bursts in Your Home

Shut off your water main. When a pipe bursts in your home, in some situations, it can continue pouring water into the area, creating even more damage. If it is safe to do so, shutting off your water main can reduce the overall damages that are caused.

Shut off your electricity. Water and electricity definitely do not mix, so if you are able to get to your circuit breaker to cut your electricity off safely, it is wise to do so. This will ensure that if water comes in contact with outlets or appliances, there is not a shock or fire hazard.

Contact your restoration company. Setting your restoration in motion quickly is one of the best things you can do for water damage, so it is wise to get in touch with your restoration company right away. We recommend always choosing a company that is available 247 so you never have to wait for a call back when you report your damages.

Take a record of the damages. Not only is keeping good records helpful for you, but it will also be helpful if you are eligible to file a claim with your insurance provider. Take photos and videos in addition to making a list of everything that is damaged by the water.

Contact your insurance company. The type of coverage you will receive for water damage of this nature can vary, so your insurance company is the authority on what is and is not eligible to be covered by filing a claim. Contacting them quickly can help you set this process in motion so you can get it settled as fast as possible.

Open windows and doors if possible. If the weather permits and it is safe to do so, increasing the airflow around water damage by opening windows and doors can speed up the drying time by encouraging evaporation.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. Contact us at any time 857-399-9797 to learn more about our restoration services.

A Guide to Flash Floods After Severe Weather Occurs | SERVPRO® of Hyde Park/Roslindale

11/23/2020 (Permalink)

flooded water running over blacktop road SERVPRO of Hyde Park/Roslindale is your local water & storm restoration expert. We will get the job done right, contact us today.

While many weather events get a bad reputation as being dangerous or deadly, many people do not consider flooding to be included in this list. Many people are surprised to find that flooding is second only to heat deaths in total weather-related fatalities in the United States, and flash floods are especially dangerous.

One of the reasons why flash floods can be so deadly is because they come about suddenly, and even areas not prone to flooding can be impacted. Even a small drainage pond or blocked sewer system can lead to a dangerous flash flood if enough rain falls, which is why knowing the facts about safety is key.

How Are Flash Floods Defined?

While regular floods occur slowly, flash floods start within six hours of extreme rain after a storm or other severe weather, and often occur in as little as three hours. Additionally, they are rarely found in known floodplains and instead are frequently occurring in urban areas and other parts of towns that are not used to floods occurring traditionally.

What Are the Levels of Warning Present for Flash Flooding?

Because flash floods happen so quickly, it is important to tune into your local weather broadcast during storms and severe weather so you can always be alerted to their possibility. If there is a flash flood watch issued, that means that it is a possibility that a flash flood might occur and you should be sure you are ready to evacuate. For a flash flood warning, flooding is more imminent and everyone should move to higher ground. If an emergency is issued, that means to move immediately as there are life-threatening flood issues taking place.

How Can I Increase My Safety During a Flash Flood?

Being safe is so important during any storm or severe weather event, especially when flash floods become a possibility. These are some of the best rules to keep in mind to make sure you and your family are always as safe as possible:

  • When storms involve heavy rain, stay inside and away from low-lying parts of properties.
  • Always have an evacuation plan for floods and be sure your family is aware of it.
  • Avoid trying to cross floodwater, whether in a vehicle or on foot.
  • Avoid touching floodwater or allowing children to play near it, as it can be heavily contaminated.
  • Always turn around if there is water on your intended route of travel.

If your home or business has been damaged due to a flood or other severe weather, you can depend on us. Contact us at any hour 857-399-9797 to learn more about our services or to report damage to your property.

Practicing Fire Safety This Holiday Season | SERVPRO® of Hyde Park/Roslindale

11/19/2020 (Permalink)

multicolor strand of lights on wood floor Make sure your fire risk is low during the holidays. If you experience any damage, SERVPRO of Cambridge/Belmont will be here to help.

The holiday season always arrives rapidly, and as we get our homes and ourselves ready to celebrate, it is still important to keep the importance of fire safety in focus. Winter is the peak of fires in the home according to the Red Cross, partially because of the risky activities that occur primarily in the wintertime.

Cooking is always a concern, but winter also brings about the concerns of heating and decoration that are not present at other times of the year. Do not give fires the opportunity to spark by focusing on fire safety as you celebrate the best of winter.

Wintertime Tips for Fire Prevention

Keep safe when cooking. The top cause of house fires is cooking at any time of year, but more people tend to prepare large meals and increase the frequency of their baking when it is cold outside. It is wise to practice fire safety each time you cook, keeping a fire extinguisher nearby and keeping flammable items at least three feet from the stove. Make sure children and pets are not allowed near open flames in the kitchen as well.

Heat the house with proper precautions. Many people make use of space heaters and fireplaces to supplement their home’s heating system, but it is important that you always use these tools with caution. Space heaters should always cut off if they get too hot or tip over, and should never be used on carpet or near flammable items. If you use a fireplace, be sure to get your chimney inspected every year and never allow a fire to burn unattended.

Decorate with care. The decorations commonly associated with Christmas, such as trees and lights, present an electrical hazard if they are not installed correctly. Christmas tree fires due to electricity are extremely common, often as a result of the lights being plugged in improperly. Make sure to not overload outlets or power cables, and never use decorations with frayed wiring.

If you have damage due to a house fire, you can depend on us to help. Contact us 24 hours a day to report damage and receive a quick response from our certified restoration technicians. Get in touch today 857-399-9797. 

Why Our “Restore First” Mentality Is Best for Customers | SERVPRO® of Hyde Park/Roslindale

10/23/2020 (Permalink)

large red diamond shape sign with Natural Disaster written in large black print Have you sustained property damage and feeling overwhelmed? We are here to help, contact SERVPRO of Hyde Park/Roslindale.

If your home sustains damage for any reason, it can be a frustrating and fraught time for your entire family. There are many emotions that people will cycle through after a fire or other disaster, and having to go through the process of handling the damage can further complicate the recovery process.

While there are always difficulties to consider throughout the recovery period, having a good restoration company on your side can truly make all the difference.

We will work with you and your insurance company to make the entire procedure as seamless as possible, and with our restoration-first mentality, we will do our best to preserve your belongings so you do not have to replace them.

How Our Restoration-First Mentality Helps Our Clients

We can help you save money on your insurance. Homeowners insurance is designed to help you cover the cost of losses in case of many types of damage, but filing a claim can also raise your premium tremendously. In the event of water damage, for example, the average claim is over $10,000. We can help lower the cost you have to claim with insurance by restoring objects where possible.

We can protect your sentimental items. We have invested in some of the most advanced restoration equipment available to us, which is what enables us to save items that may seem like a lost cause. In the past, we have been able to restore irreplaceable objects such as family photos, documents and art, as well as valuables such as electronics. Some things can’t be replicated, which is why we do our best to keep these sentimental objects intact.

We make sure your home feels like home again. As we have helped many people in the community with losses and damage, we understand all the complex emotions involved. To help make the return home easier, we focus primarily on restoring your house to its pre-damaged state and placing your belongings just how they were before the damage occurred. This will help your house feel like home again so your family can focus on healing.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact us today 857-399-9797 to learn more.

Preparing your home and business for the cold season

9/22/2020 (Permalink)

leaves turning orange in city of Boston Prepare your home or business for cold weather before the cold gets here

If you are a Boston resident or property owner you know that the winter is unpredictable. Some years we barely get snow and the temperatures are fairly mild. While other years it is frigid with howling winds and never ending snow storms.

No matter what kind of winter is in the cards for us this year, as a property owner you should be prepared. You should not wait until winter is upon us to prepare your property. The time is now, before the fall! During this time you should be making repairs and doing preventative maintenance.

Some areas to consider:

Gutters

Clean and repair the gutter before the temperature drops. Seal leaking caps and if you can add a gutter cover to prevent debris build up. Consider investing in a gutter heating cable. This will help prevent ice dams. 

Windows and walk ways

Check your windows to make sure there are not any air leaks or excessive condensation build up. Most windows are believed to have a life cycle of 20yrs check your windows to ensure they are not at or nearing the end of their cycle. Check your walk way for any major cracks that will need to be repaired.  Pay attention to seams as well.

Boiler Room

Boilers should be serviced once a year by an engineer. The most important part of winterizing is ensuring buildings boiler will operate throughout the long winter. Ensure the pipes are well insulated as extreme cold weather can cause the boiler to shut off - which can result in frozen pipes.

HVAC

Check and replace air filters if necessary. Turn your system on to ensure it is functioning properly. Like a car idleness is not good. Run the heating unit a few weeks before temperatures start to drop to keep it working properly.

Water faucets and water lines

Drain outdoor water faucets and water lines to make sure there is no sitting water. If there is water in the water lines it can freeze in cold temperatures and cause damage to the water line and faucets.

Roof

Roofs typically have a 12 year life span. You can usually do a visual test of your roof to get a better idea of its current condition. Repair or replace any missing shingles. An added benefit of updating your roof is an insurance discount for newly replaced roof!

Fix crack in concrete and asphalt

Water is easily absorbed by concrete given the nature of the materials. If there are large cracks make sure you fill them in because salt during snowy season causes damage.

Whether you are a home owner or a property manager it is important to be proactive so you prevent possible damages to your property. Losses will happen but if you use preventative measures you can possibly help minimize the level of damage thus lowering the amount of money needed to repair/replace your property.

If your business or home experiences a loss give us a call! We are here to help 24/7 857-399-9797

Our Water Damage Process

9/22/2020 (Permalink)

wet floor mats in entry of building Being proactive can save you time and money

Every situation is different and may require a unique solution. However, the general process is always the same!

Step 1: Emergency Contact

We are always available for you in the event of a water emergency. When you call in, no matter the day or time someone will return your call. The main goal during the initial contact is to understand what is going on so we can dispatch someone to your home or business as soon as possible.

Step 2: Inspection and Assess Damage

When we arrive on site our goal is to know what caused the damage if it is not apparent. This way we can have the issue addressed. The damage may require a third party to be involved (ie. plumber). You may contact your own contractor we are also happy to provide a few recommendations. Once we know what has caused the damage we can continue move on to the next step!

Step 3: Water Removal/ Water Extraction

A licensed technician will use specialized water extraction equipment to remove water from your home. Removal and extraction may result in removal of flooring depending on the type of water damage (ie. sewage back up). Our technicians will document and removal items that cannot be restored.

Step 4: Drying and Dehumidification

We will place machines in your home or business to ensure the space is dry and prevent the possible growth of mold. The average run time for drying machines is between 3-5 days. Of course, it may be more or less depending on the extent of the water damage to your property. It is important that you not unplug or move the equipment from where they were placed by the technician to ensure the space dries properly.

Step 5: Cleaning and Repair

Our technicians will clean the affected area and neighboring areas with anti-microbial cleaning products to prevent the possible growth of mold. We ensure we clean every crack and crevice!

Step 6: Restoration

In all, the first few steps my take place upon the first to second visit. The remaining steps will depend on the extent of the damage. In situations where we are working with your insurance carrier we will happily communicate with your adjuster directly to keep the work moving smoothly so restoration can begin as soon as possible. For questions please do not hesitate to call our office at 857-399-9797!

How Can I Check for Water Damage in My Home? | SERVPRO® of Hyde Park/Roslindale

9/18/2020 (Permalink)

tan wall with water damage spots showing through Do you have any water damage to your home? Contact SERVPRO of Hyde Park/Roslindale, we are your local water restoration experts.

When it comes to keeping your home structurally sound and well-maintained, watching out for water damage is one of the best things you can do. Not only can water damage cause cosmetic problems and lead to unsightly spots throughout the home, but it can also significantly damage structures when it is allowed to fester.

Fortunately, homeowners can easily perform their own routine checks to look for water damage throughout the house, which can help them catch issues early and avoid having to make costly claims on their homeowners insurance.

Tips for Doing an At-Home Water Damage Inspection

Inspect your walls and ceilings. Drywall and paint can quickly show water damage, making walls and ceilings one of the best and easiest places to begin your search. Any discoloration, particularly soft spots or peeling areas of paint, might indicate that there is water damage present. It is also wise to check up on your external window and door frames for weather-related leakage.

Don’t forget to look down. It is not uncommon to find water damage that shows itself in the floor, since that is the lowest spot in every room. Water can pool and begin to saturate the subfloor, not causing surface issues but instead showing up with warped floorboards, buckling or a general smell of mildew, which should always be checked out.

Inspect your roof. It is important to keep your roof in good shape to make sure it is keeping out all the elements it can when it rains. A pair of binoculars can give you valuable insights into the quality of your roof and help you spot any loose shingles or peeling places. Additionally, it is smart to check that your gutters are doing their job the next time it rains to prevent water from building up around your foundation.

Pay close attention to the basement. Though basements have a reputation for being damp, if you have moisture problems under your home it can be a serious issue. Look for signs of water running down foundation walls or musty odors, which might indicate there is too much moisture present that should be addressed.

If you have water damage anywhere in your home, we are here to help. You can contact us at any hour to learn more about our services or to report damages. Get in touch today to speak with a water damage restoration expert 857-399-9797.

What Sets Our Storm Restoration Methods Apart?

9/1/2020 (Permalink)

large downed tree laying on top of light brown house Choosing the right restoration company is crucial to getting things back to normal. Call SERVPRO of Roslindale/Hyde Park to set up an appointment.

Severe weather is a powerful thing, and it can cause significant damage to homes, property and businesses. In recent years, the cost of treating storm damage has continued to rise nationwide, but not treating it can lead to much larger problems with your structures later on.

Choosing the right restoration company is one of the most important things you can do if you have sustained storm damage. They will be responsible for taking care of your building and belongings, as well as making sure that every aspect of the damage is thoroughly handled.

Picking the right company for the job will provide you with great peace of mind and ensure that any damage is properly addressed.

Why We Have Become Leaders in Storm Restoration

Our reputation has been earned over time. We are proud to be not only a member of the local community but also to be considered a leader in the restoration industry as a whole. We have worked hard to earn our reputation, and we are proud of it. After disasters, there are many scams afoot that take advantage of those who are vulnerable, but when you trust us, you can be certain you are getting the best in the business.

Our resources allow us to take on more jobs. If there is a large area that is impacted by a storm, you do not want a company that is struggling to keep up with demand to be in charge of your restoration. Thanks to our national partners, we can handle disasters that are any size with the same service and expertise we always do. When there is a large storm, we can call for backup in the way of extra resources and workforce to handle the issues.

Our emergency response is truly 247. Severe weather never takes a day off, so we won’t either. You can call us 24 hours a day, 365 days a year to report your damage and receive exceptional service, so as soon as you discover you need us, we can be there. No matter what time you discover you have received damage, you can call us and be certain you will receive a rapid response from our expert technicians.

When you have damage from a storm to your home or commercial building, you can always depend on us to handle it. Contact us at any hour to see our exceptional service in action.

Smoke & Soot - How to handle

7/31/2020 (Permalink)

flames against black background Smoke and Soot will cause a lot of damage - Call us for help

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  


Smoke and soot facts:


  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.


Different Types of Smoke


There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Roslindale/Hyde Park will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:


Wet Smoke – Plastic and Rubber


  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.


Dry Smoke – Paper and Wood


  • Fast burning, high temperatures, heat rises therefore smoke rises.


Protein Fire Residue – Produced by evaporation of material rather than from a fire


  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 


Our Fire Damage Restoration Services


Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.


Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (857) 399-9797

Most Common Causes of Fire in the Workplace

7/31/2020 (Permalink)

fire and smoke in stairwell of building Be aware of possible fire hazards in the work place

Electrical Fires

Over 25% of all fires are linked to a malfunction of either a piece of electrical equipment, wiring, or both. Electricity is a common source of ignition for major fires. One way to avoid problems with electrical fires is to establish an electrical safety program.

All employees should be thoroughly familiar with the safety procedures for their particular jobs. To maximize his or her own safety, an employee should always use tools and equipment properly. Extension cords must be inspected before use, and those found questionable, removed from service and properly tagged. Damage or inadequate maintenance can cause equipment to deteriorate, resulting in unsafe conditions.

Flammable and Combustible Materials

There are thousands of chemicals in use in the modern American workplace. One of the most prevalent dangers of these chemicals is their flammability or combustibility. Improper handling of flammable materials brings a great risk of fire. When a flammable liquid is spilled, vapors begin to form immediately. It is the vapors that will ignite, and which pose the greater danger.

Flammable liquid spill cleanup should begin immediately. Vapors will continue to build until the liquid is removed, and they can be ignited by a variety of sources in the average workplace. The best way to avoid fire caused by these materials is to follow all OSHA guidelines when dealing with flammables.

Human Error

The most common reason for a sprinkler system failure is human error. Often times the water supply was turned off at the time of the fire. The success of fire prevention strategies depends primarily on pre-planning, preparation, equipment quality, and the readiness of personnel. Employees and loss prevention practitioners must be knowledgeable about the proper use of extinguishers. If the wrong extinguisher is used, a fire may become more serious.

General Negligence

Negligence is another common cause of fire in the workplace. It’s slightly different from fires caused by human error. Negligence occurs when an employee does not follow established procedures and knowingly undertakes an activity that is a potential fire hazard.

Fire caused by negligence can be the result of:

  • Hot surfaces too close to heating equipment
  • Open flame that’s not properly located or protected
  • Not following smoking restrictions or careless disposal of butts, ashes, and matches

Good common sense, self awareness, and close adherence to policy are a great way to avoid fires caused by general negligence. Posting fire safety signs in common areas is another way to keep fire safety at top of mind.

 Arson

The premise behind arson prevention, like other prevention programs, is to address the opportunity to commit the crime. Arsonists, like other criminals, typically prefer to start fires in locations that are secluded or hidden. Prevention programs often suggest improving the surveillance in these areas by lighting the area, removing visual obstructions to natural observation, and moving the targets such as dumpsters.

If your company, please call SERVPRO of Roslindale/Hyde Park 857-399-9797 to assist you with the cleanup.

Heavy Rain & Back Ups

7/31/2020 (Permalink)

City sewage diagram in wet and dry seasons City Sewage Diagram

The heavy rains that occurred in the Boston area caused not only flooding but also many sewage back- ups. The town & cities sewage system gets overwhelmed causing the sewage to flow into basements through toilets and sinks. When a storm drain suffers a partial or complete blockage, rain water gets trapped in the pipes and must go somewhere. Unfortunately, the only exit point is the pipe servicing your home that connects to the sewer line. With nowhere left to go it goes up through your pipe, pushing whatever refuse and filth it’s carrying into your basement and other areas of your home. Contact your local plumber to install a backwater valve to prevent this from happening to you! If your basement gets flooded or has sewage issues, please call SERVPRO of Roslindale/Hyde Park (857) 399-9797 to assist you.

Did you know that SERVPRO of Roslindale/Hyde Park also helps Commercial and Industrial customers?

Water Damage - 24 Hour Emergency Service

7/31/2020 (Permalink)

logo with numbers 24 7 and 365 We are always here to help!

SERVPRO of Roslindale/Hyde Park is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call SERVPRO of Roslindale/Hyde Park Today - (857) 399-9797

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Cambridge/Belmont has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

Your name and contact information

Your insurance information (if applicable)

The street address of the water-damaged home or business

When did the flooding or water damage occur?

What caused the water damage (if known)?

Is there electricity available (on-site)?

About SERVPRO of Roslindale/Hyde Park

SERVPRO of Roslindale/Hyde Park specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Create a System for Evacuation Drills at Your Business | SERVPRO® of Hyde Park/Roslindale

7/23/2020 (Permalink)

red fire alarm hanging on gray concrete wall If your business experiences any fire damage, you can count on us. SERVPRO of Cambridge/Belmont specializes in fire restoration.

If you own a business, it is important that you are honest about potential risks from every source—including from emergencies and natural disasters. With the possibility of commercial fires and the data behind how costly they can be, preparing for these is key to the longevity of your operations.

There are many ways to get started in fire safety planning, but we always recommend originating from a safety standpoint. Teaching your employees how to perform a fire evacuation is a key element to keeping everyone safe in case the fire alarm were to sound for real.

Teaching Your Employees How to Perform a Fire Evacuation

Consult with your local fire officials. With the internet, you have so many research options at your fingertips surrounding commercial fire safety, but do not forget about your local options as well. You can generally have your local fire officials come and provide you with personalized advice for planning your evacuation routes and boosting your fire safety.

Communicate and mark fire evacuation routes. After you have decided what evacuation routes suit your needs, be sure they are labeled clearly and your staff is aware of the upcoming drill. Keeping everyone looped in will create more transparency and be sure every one of your staff members are prepared when the drill begins.

Have fire drills frequently. Though taking time out of your day for a fire drill is not ideal, generally doing them once every few months is sufficient enough for everyone’s safety. Keep them on the schedule regularly enough so that everyone can remember the protocols, but not so often that they become mundane.

Run different fire scenarios. There are many ways fires start and spread throughout an office space, so your drills should reflect this to better prepare everyone for a real fire. Have your mock fire block different exit routes so your employees can see what it is like to alter their course with little notice just like they may have to if the fire alarm sounds for real.

If your business has experienced fire damage, you can count on us. We specialize in commercial fire restoration and will be here for you at any hour—call us today 857-399-9797.

Know What to Do No Matter Where a Storm Catches You | SERVPRO® of Hyde Park/Roslindale

7/23/2020 (Permalink)

lightening striking tree Its always best to know what to do in the event of a disaster

When the sky is clear and the weather is warm, it seems silly to think about thunderstorms ruining the fun—but unfortunately, this happens quite often on hot, humid days, as that creates the ideal condition for a sudden storm to form.

When storms catch people off-guard, they are often extra dangerous because people are not sure of what to do. With these tips, you can make sure you are prepared for a storm anywhere.

Make Sure You Are Prepared for a Storm Anywhere

Know your options for shelter. When you hear that a storm is a possibility and you are somewhere you can wait out the threat, this would be the ideal thing to do. That being said, when storms come up suddenly, this will not always be an option. You can set up shelter in your vehicle with the proper guidelines in mind, enabling you to wait out the storm anywhere you are.

Practice electrical safety. Claps of thunder are caused by lightning strikes, so any thunderstorm has the potential to cause lightning damage. If you are sheltering in a building, unplugging your electronics can help prevent damage from a power surge in case lightning strikes the building. Surge protectors are also a smart thing to invest in, both for your home and your office, in case you are not around when a storm starts.

Avoid direct contact with concrete. While concrete structures do have sturdiness going for them, they also pose risks when it comes to lightning strikes due to their metal framework. When lightning strikes a concrete building, the electricity can transfer from the metal and through the concrete, so be careful to not sit or lean against any concrete surfaces during a storm.

Stay indoors for at least 30 minutes. If you are interrupted by a thunderstorm, you will likely want to get back to your summer fun as soon as you can, but it is important to give yourself ample time in your shelter spot. Lightning can travel nearly 30 miles from the center of a storm cell, so experts recommend waiting at least 30 minutes before heading back outside.

If your home sustains damage due to a storm, you can count on us to help. Contact us at any hour to learn more about our storm restoration process.857-399-9797

Air Conditioners - To Do List

5/7/2020 (Permalink)

man replacing filter in commercial hvac system Regular maintenance is a must

As facility-maintenance professionals prepare for summer, it is important they make sure evaporator-coil cleaning and maintenance is on their to-do list states John from SERVPRO of Mattapan/Hyde Park.

“Not only do you want to make sure your HVAC system is running properly, but uncleaned coils can shorten the life of your equipment and force your system to work harder than it should,” John said, “Dirty coils can drastically increase the cost of running your HVAC, but one of the quickest and safest ways to maintain your system is through a comprehensive coil-cleaning program.”

Citing a Southern California Edison report, while uncleaned evaporator coils decreased energy efficiency by 35 percent, dirty condenser coils caused energy efficiency to drop 60 percent, meaning much more power and money was required to cool at the same rate as a system with clean coils.

Additionally, dirty evaporator coils can become a breeding ground for mold and bacteria as airborne contaminants are filtered through the system, negatively impacting indoor-air quality.

SERVPRO of Cambridge/Belmont recently released a checklist for effectively cleaning coils:

  • Obtain the best possible access.Cleaning coils works best when a maintenance technician can get the cleaning wand close to the areas that need to be cleaned. Consider using flexible wands if access is difficult.
  • Vacuum coils and fins.Before cleaning, remove dry debris from coils with a vacuum that can reach dust and dirt in tight spaces. Other options include using compressed air.
  • Clear blockages.Condensate pans and lines need to be free of blockages before wet cleaning can begin, as any obstructions can cause major damage from flooding and because of HVAC-system condensate. Consider a wet/dry vacuum to remove any debris prior to cleaning.
  • Use a wet cleaning process.Pressurized water forces deeply embedded dirt and debris to come loose, vastly improving the cleaning process.
  • Use a powerful-yet-delicate cleaning system.High-pressure equipment can damage fins, especially on evaporator coils. The ideal system should deliver 125 to 200 psi and up to a half-gallon of flow per minute.
  • Apply an alkaline non-caustic cleaning foam.Use of a non-caustic cleaner helps to protect coils from corrosion.
  • Apply a mold-control agent.Adding a mold inhibitor that is U.S. Environmental Protection Agency-registered and approved for use in occupied spaces can help to keep coils clean and free of odor and allergy-causing mold and mildew.

If you need Your Air Conditioning unit checked out, please call SERVPRO of Mattapan/Hyde Park (857) 399-9797

We are here to help!

5/7/2020 (Permalink)

Yesterday a pipe broke in the middle of the night causing water to pour into 2 retail businesses. At 5:30 Am the commercial property owner was notified and he immediately called SERVPRO of Mattapan/Hyde Park.  SERVPRO’s crew arrived and immediately began to extract the water. The business owner was hoping to be open for business at his usual 9:30 AM opening time. Additional crews were dispatched to take care of the 2 other business affected.  The crews worked feverishly to ensure that both businesses could open at their usual time.  The SERVPRO of Mattapan/Hyde Park project manager using a moisture detector and infrared camera created a moisture map to determine all affected floors, walls and ceilings. The project managed related this information to the crews so that they could strategically place the necessary drying equipment. The equipment was set up and the businesses were open at their usual time. If your home or business has undergone water damage, please call SERVPRO of Mattapan/Hyde Park (857) 399-9797 to assist you.

Furnace Puffback

5/4/2020 (Permalink)

SERVPRO techs cleaning ceiling after furnace puffback We are always ready to help!

If your home has an oil burning furnace, there are several dangers to be aware of. Any furnace can experience a puff back. While puff backs are more common with oil systems, a furnace puff back can also occur with forced air, gas and hot water heating systems. A puff back in a furnace is a volatile explosion that occurs inside your furnace. The result of this explosion is fire and smoke being spewed out from your furnace. This fire, smoke and soot will damage your home's building materials and contents. This explosion will not be lethal, but can cause thousands of dollars in costly repairs and damage restoration, and can also cause health problems for you and your family. The explosions are caused by a buildup of vapor inside your furnace. This build up can occur with furnaces which have not been maintained properly. Parts sometimes need to be replaced, and bi yearly cleaning of your furnace and heating system will help prevent puff backs. Conducting a yearly exam of your heating system or having a professional check your heating system yearly will oftentimes fully prevent a puff back from ever occurring.

 If you have experienced a puff back avoids doing the following: Try to clean or wash away soot residue yourself. This soot and smoke residue needs special cleaning methods, as it spreads easily. Soot stains can also set very quickly, making soot damage especially tricky to clean if you should do it wrong. Soot is black carbon, and black carbon will stain extremely quickly when mixed with water and common household liquid cleaners. Should you attempt to remove the soot yourself and end up staining something with soot in your home, a professional cleaner may be required to remove the stain. Should you have soot damage, you should leave it to a professional to clean. SERVPRO professionals trained in soot damage have special cleaners and cleaning methods to use to remove your soot and soot damage. Use furniture or walk on carpeting affected by the fire or puff back. Do not use furniture that has been exposed to heat, soot or smoke. You can cause further damage to your furniture, until it is professionally cleaned and restored. Do not turn on any electronics such as computers, stereos, and TVs until you have had them checked for soot damaged. Computers can be especially vulnerable and ruined as soon as they are turned on if soot has made its way inside them. This soot also contains a corrosive element, which will damage home's building materials, and contents such as your electronics, furniture, clothing and more. Not only can this soot damage your property, it can also affect the health of your loved ones by causing respiratory problems. This soot will often have a very terrible odor that will swiftly travel throughout the home, and will need to be cleaned and deodorized in order to remove the offensive odor from your home. If the soot and smoke travels through your home's duct work, it will need to be cleaned and deodorized as well. You also need to have a professional check your furnace following a puff back, to avoid further incidents. You may have a faulty part or an oil burner that may need replacing. If the problem is ignored, it can cause repeated and long lasting effects to your home. Should you experience a furnace puff back, you should contact SERVPRO of Mattapan/Hyde Park at (857) 399-9797 to help with the cleanup.

Fire Safety Tips

5/4/2020 (Permalink)

cartoon image of hand putting out fire with fire extinguisher Safety should be your priority especially when dealing with fires

The following are things you can do to protect yourself, your family, and your property in the event of a Fire:

SMOKE ALARMS AND CARBON MONOXIDE DETECTORS

Install smoke alarms. Properly working smoke alarms decrease your chances of dying in a fire by half.

Place smoke alarms on every level of your residence, including the basement.

Install a working carbon monoxide detector in the common area of the bedrooms.

Test and clean smoke alarms once a month and replace batteries at least once a year. Replace smoke alarms once every 10 years.

COOKING SAFETY

Never leave cooking unattended.

Always wear short or tight-fitting sleeves when you cook.

Keep towels, pot holders and curtains away from flames

Never use the range or oven to heat your home.

ESCAPING THE FIRE

Have an escape plan. Review escape routes with your family.

Make sure windows are not nailed or painted shut.

Teach family members to stay low to the floor, where the air is safer, when escaping from a fire.

In high-rise, never lock fire exits or doorways, halls or stairways. Never prop stairway or other fire doors open.

HEATING SOURCE

Place space heaters at least three feet away from flammable/combustible materials.

Use only the type of fuel designated for your space heater.

MATCHES/LIGHTERS AND SMOKING

Keep matches/lighters away from children.

Never smoke in bed or when drowsy or medicated.

If you must smoke, do it responsibly.

ELECTRICAL WIRING

Inspect extension cords for frayed or exposed wires or loose plugs

Make sure outlets have cover plates and no exposed wiring.

Make sure wiring does not run under rugs, over nails, or across high traffic areas.

Do not overload extension cords or outlets.

If you do have a fire, please call SERVPRO of Mattapan/Hyde Park (857) 399-9797 to assist you in the cleanup.

Ladder Safety

5/4/2020 (Permalink)

construction worker climbing ladder Ladder safety is important

Take the time before you climb. Check to see if your ladder is safe to use before stepping foot on a rung. Ladders get thrown in and out of trucks and closets which may cause the ladders to get beat-up. A damaged ladder is unsafe to use and should be immediately taken out of service. 

If you notice any cracked or damaged uprights, braces, or rungs, the ladder should not be used. Loose nails, screws, bolts or other metal parts are also a huge red flag. The ladder rungs should be secure and clean of any oil or dirt. Foot treads should not be worn out and all of the ladder’s labels should be present and legible. As always, only use a ladder on a stable surface. If the ladder is rocking even slightly, or if you need to place something underneath the feet of the ladder to keep it stable, the ladder is unsafe for use.

Why is inspection so important? According to the World Health Organization, the United States has the most number of deaths caused by falls from ladders. Falls from ladders are also the leading cause of deaths in the construction industry. There are over 164,000 emergency room visits and 300 deaths from falling from ladders. The majority of falls from ladders that lead to death are from heights of 10 feet or less from the ground. The number of deaths has tripled over the past decade. Most of these deaths may have been prevented by inspecting ladders before use and putting defected ladders out of service. Another factor that may decrease the amount of fatalities and injuries due to falls from ladders is proper training.

The following list outlines just a few items to train employees in regards to the safe and proper use of ladders.

Always maintain 3-points of contact at all times when climbing

 Do not carry any materials up or down a ladder

 Wear a tool belt

 Use a hand line

 Face the ladder when ascending or descending

 Never overreach

 Work only within an arm’s reach of the ladder

 Keep your belt buckle between the sides rails of  the ladder at all times

Only allow one person to climb the ladder at a time

Extension Ladders:

Position the ladder at the proper pitch (1/4 rule)

Extend the side rails at least 36 inches or 3 rungs above

Secure the top of the ladder to help prevent shifting

If you have water or fire damage, please call SERVPRO of Mattapan/Hyde Park (857) 399-9797

Water Damage and Your Business

5/4/2020 (Permalink)

files and ceiling damaged by water in office building We are here to get you back to business!

Flooding and water damage events at Town of Boston commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether we’re dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

SERVPRO of Mattapan/Hyde Park specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. If your business has sustained a fire or water damage, please contact SERVPRO of Mattapan/Hyde Park (857) 399-9797 to assist you.

Stay Safe During Summer Time

4/13/2020 (Permalink)

yellow caution tape with fire debris behind Stay safe during the summer

Don’t let your summer plans go up in flames! Simple ways to prevent a fire

Summer time is here and the last thing you want to deal with is a house fire! Some of the most common causes of fire damage are:

  1. Cooking equipment
  2. Careless smoking
  3. Electrical equipment
  4. Lawn Mowers
  5. Barbeques
  6. Flammable liquids

Many cooking fires are caused by grease or oil that ignites while unattended. A lot of grill fires are caused by mishandled propane gas. Smoking indoor or outdoor and not properly putting out the bud can spark a fire. Also lawn mowers can build up flammable vapors and when combined with heat source go up in flames in your garage. Short circuits and electrical malfunctions can also cause a fire to start in a home.

The good news is that all of these causes of fire can be prevented. When cooking for large group have a designated cook who will watch over the food on the stove or grill until it has cooked and then properly shuts the stove or grill. Always grill outdoors and away from any structures.  Have baking soda or a bucket of sand nearby in case you need to put out a fire. NEVER add water to grease fire. Try to smoke outdoors when you can, ensure the bud is completely put out by dipping in water or a bucket of sand.  Check the batteries on your smoke detectors regularly. Also, keep flammables away from fire sources. Keep a fire extinguisher nearby!

Accidents happen, in the unfortunate event that there is a fire call 911 immediately and get to a safe location!  

When the fire has been put out assess the damages to determine if you need to put in a claim with your property insurance carrier. Once complete begin the remediation process by reaching out to a professional like us! Although we cannot get what was lost back - Our job is to make it look like the fire never happened.

Lightning Cause Fires Too!

4/13/2020 (Permalink)

lightning bolt and fire in the sky during storm We are here to help 365 24/7

Lightning peaks during the summer months around June – August here in Massachusetts. Lightning – related fires typically happen during the late afternoon and evening.

A simple Google search returns numerous counts of lightning fires that have occurred in our state in the recent years. One of the highest profiles was in 2018 where a 150 year old church in Wakefield, Ma went up in flames after being struck by lightning.

Lightening is normally accompanied by a storm which turns the day into darkness and at times is followed by rumbles in the air. To some it’s a scary experience. What is most important and the purpose of this post is that you know what to do in the event you find yourself near or in a property that is in flames due to being struck by lightning.

How do you know if your home was struck by lightning – one insurance company states: Expect to hear an explosive sound so loud and powerful that everything inside your house shakes.

Because lightning storms are so common, many newly constructed homes have been designed to withstand lightening strikes. Most homes are also equipped with some sort of surge protection. It is still recommended that you are still extra cautious with these simple steps:

  1. Protect electrical equipment by unplugging them when you know a thunderstorm has surfaced.
  2. If you have to talk on the phone during a lightning storm its best to use your cell phone
  3. Stay away from windows and doors
  4. Stay away from water until the storm has passed

In the event you believe your home was struck most times a fire will follow. Call 911 if you suspect there is a fire in your home and get to a safe location.

After the storm assess the damages (if any) to determine if you need to put in a claim with your property insurance carrier. Once complete begin the remediation process by reaching out to a professional like us 857-399-9797! Although we cannot get what was lost back - Our job is to make it look like the fire never happened.

Storms in the Summer Time

4/13/2020 (Permalink)

formation of hurricane from meteorologist view Always be prepared, we are here to help when you need us

If you are a Boston resident you typically were looking forward to the warm weather given some of the cold days we experienced this past winter. Long behold summer is finally here! It’s a great time to visit the beaches and the beautiful towns of Boston. Just keep in mind, the summer weather also brings an increase in thunderstorm activity.

July is typically one of the hottest months of the summer in Boston with temperatures averaging over 80 degrees.  We also see the most thunderstorms in July than any other month. According to weather experts there is a higher chance of a tropical storm coming within 100 miles of Boston during the month of July.

What does this means for you as a home or business owner? It means you need to ensure your home and/or business is properly protected to prevent damage due to storm. One of the most common losses caused by storm is water seeping into the property causing a flood and damaging personal belongings. In addition, if moister is left then coupled with warm temperature it creates a breeding ground for mold. Fire’s can also start as a result of a storm. In the summer months it’s common for lightning to strike and cause a fire. Prepare yourself and business for anything that can happen this summer – good and bad.

In June our office answered to multiple water damage calls after rain fall. So far we have had more than 3 major rain fall this summer – each resulting in a few claims that our office attended to in the Mattapan & Hyde Park area. We were happy to be called but at least four of the losses could have been prevented had the business properly closed a window or checked if the sump pump was functioning properly. None the less, our team was available to help. We were able to address the cause of the damage, dry the area, then restore/replace the area “Like it never even happened.”

Summer time is for your enjoyment here at SERVPRO of Mattapan & Hyde Park we want to make sure you can get back to your summer time fun after a storm without a hitch. Call us in your time of need or if you want to be proactive and set up an Emergency Ready Profile call us today 857-399-9797.

Natural Disasters Can Happen Anywhere

4/13/2020 (Permalink)

car parked on street flooded by water from hurricane Natural Disasters Can Happen Anywhere- Be prepared

When natural disasters occur most times we have little time to prepare. A common natural disaster that not only affects coastal property is a flood. Flooding is a temporary overflow of water onto land that is normally dry. Floods are the most common natural disaster in the United States.

A flood can be a result from rain, snow, coastal storms, storm surges, and overflows of dams and other water systems. They can develop slowly or quickly – Flash floods can come with no warning. When there is a flash flood there is typically no warning or very little time between when the warning is given and the onset of the flood. Floods have been known to cause electrical outages, disrupt transportation, damage buildings, and create landslides.

It is very important if you have been warned of a potential flood that you do not walk, swim, or drive through flood waters. It is very easy to drown during a flood - Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away. Be safe by evacuating if you are told to do so or moving to higher ground and/or level where possible. It is also recommended that you stay off of bridges over fast-moving water.

The best thing you can do is prepare yourself well in advance. Gather and store supplies in a safe place in case you have to leave immediately, or if services are cut off. Keep in mind each family members specific needs, including medication. Don’t forget the needs of pets either. Keep extra batteries and charging devices for phones and other critical equipment so they are functioning during the time of need.

Once the warning is over and the storm has passed assess any damages to your home or business. Your top priority is still safety! Call your insurance provider if there were any damages – for a flood it would typically be FEMA on a specialized flood policy. Call SERVPRO of Mattapan/Hyde Park for the remediation and reconstruction of your property – 857-399-9797.

Power Outage Due to Storm

4/13/2020 (Permalink)

power lines down and service men on scene trying to repair Be safe during power outage

Storms can cause power outages that can span a couple of hours or even days. In the event your town or neighborhood is affected by a power outage here are a few tips to stay safe!

Before the storm:

  • Purchase a flash light that runs on batteries
  • have extra batteries available
  • Invest in a generator if possible or rent one if you know a major storm is coming.
  • Keep mobile phones and other electrical devices charged
  • Keep your vehicle gas tank full just in case!
  • Place a thermometer in your fridge and freezer so you can monitor the temperature during the storm
  • Buy food supplies that do not require refrigeration
  • Have a plan of where to go if the storm lasts more than 4 days. Community Centers are usually good places to go.

During the storm:

  • Disconnect appliances, equipment or electronics
  • Use a generator where possible to avoid the possibility of carbon monoxide poisoning from running the oven for heat or electrical stove.
  • Keep freezer and refrigerators closed. Food will stay cold for about 3 days.
  • Stay connected with family or local news so you are up to date on the status of the storm. This will also let you know if evacuation is necessary.

After the storm if you notice damage to your home or business, call SERVPRO of Mattapan/Hyde Park 857-399-9797 so we can help get you back to pre loss conditions.

One Stop Disaster Cleanup

4/13/2020 (Permalink)

image of drying equipment in pre school we are ready to help!

If you are looking for a company that can do it all when you have water, fire, mold or biohazard loss look no further because SERVPRO of Mattapan/Hyde Park has you covered. We are open to work with you directly and/or with insurance companies if you choose to put in a claim.

Remediation

During the remediation process if there is water damage entails extracting standing water if any and placing professional grade drying material to ensure the materials (dry wall, hardwood etc.) are completely dry to prevent the possible growth of mold. If there is fire damage our team will remove the affect area, most times it is wet from putting out the fire. If there are contaminants (sewage, plumbing back flow, etc.) our crew will use hospital grade material to remove and disinfect the whole premise. Once affected materials are removed, anti microbial agents are applied throughout the area. Lastly we apply drying equipment to ensure affected materials dry thoroughly.

Reconstruction

Our team has the capability to put your business or home back to pre damage condition with our construction team. We are one of the few businesses that can see a job through from start to finish. Our construction team has more than 20 years of construction experience and they are happy to work with our customers to get their home or business back to pre damage condition or better. Give us an opportunity and our team will not disappoint!

Call SERVPRO of Mattapan/Hyde Park today if you are facing a water damage issue in your home or business! We are available 24/7/365

#Massachusetts #Sewage #Bacteria #AlwaysOpen #LocalBusiness

https://www.mass.gov/guides/flooding-and-sewage-back-ups-home-care-guide

We are Cleaning Experts

3/18/2020 (Permalink)

virus and blood cells on microscopic level Boston! We are always here when you need us 24/7

SERVPRO is here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Mattapan/Hyde Park, 857-399-9797

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Your One Stop Shop

3/2/2020 (Permalink)

collage of men painting walls, removing hardwood flooring and cleaning a customer's home We remediate and reconstruct so you do not have to worry about hiring multiple contractors for one project.

Here at SERVPRO of Mattapan & Hyde Park our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need your home to be put back to the way it was before the damage (reconstruction). This will ultimately allow you to keep your costs down since you are only working with one contractor. 

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back. You can be rest assured that with SERVPRO of Mattapan & Hyde Park you will receive quality work every time.

We always seek customer satisfaction prior to installation, midway, then at completion. All completed work is reviewed by one of the assigned project managers to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 857-399-9797

Your Business is Flooded. Now what?

3/2/2020 (Permalink)

green air mover and dehumidifers placed in restaurant We are available 24/7 to help business and residents at time of loss!

If your business has been affected by flood the most important thing you can do is act quickly to reduce the level of damage and try to contain recovery costs. If no one is injured the first thing you want to do is call your insurance company.  Then do the following:

Be Safe

Make sure your building is safe before you enter. Do a quick assessment of the exterior of the building to see if there are any structural damages. You should also check for possible electrical hazards. The safest thing you can do is to turn off the power if possible. Since there is the potential for electrocution if electricity is still running make sure you are wearing protective gear as you walk through the property.

Be Quick

Time is of the essence when dealing with standing water. It takes less than 48hours for mold to grow and spread. For this reason you want to quickly remove the excess water. Open windows and use air movers to help with drying. You then want to ensure there are no pockets of concealed water – either under carpet or on water absorbing material (ie. concrete).  If flood is laden with bacteria or chemicals do not try to clean on your own get a professional like SERVPRO Mattapan & Hyde Park involved.

If you have suffered a flood or other water disaster at your home or business, call SERVPRO of Mattapan & Hyde Park 857-399-9797

Be Thorough

Make sure you document everything! Take a picture of the damaged condition and anything you are throwing out. This will be important for the recovery process with your insurance company.

If all of this seems like a lot of work that you are not ready or do not have the time to take on do not worry! SERVPRO of Mattapan & Hyde Park can ease the stress and complete the entire process for you. All we need is your insurance carrier name and your claim number and we will take care of the rest. We are here for you during this time of need and our trained technicians will make the damage look “Like it never even happened.”

Be Prepared for Natural Disasters

3/2/2020 (Permalink)

Unsettled waves due to Hurricane Katrina in Boston, MA Inclimate weather is very common in Boston, MA year round.

When natural disasters occur most times we have little time to prepare. A common natural disaster that not only affects coastal property is a flood. Flooding is a temporary overflow of water onto land that is normally dry. Floods are the most common natural disaster in the United States.

A flood can be a result from rain, snow, coastal storms, storm surges, and overflows of dams and other water systems. They can develop slowly or quickly – Flash floods can come with no warning. When there is a flash flood there is typically no warning or very little time between when the warning is given and the onset of the flood. Floods have been known to cause electrical outages, disrupt transportation, damage buildings, and create landslides.

It is very important if you have been warned of a potential flood that you do not walk, swim, or drive through flood waters. It is very easy to drown during a flood - Just six inches of moving water can knock you down, and one foot of moving water can sweep your vehicle away. Be safe by evacuating if you are told to do so or moving to higher ground and/or level where possible. It is also recommended that you stay off of bridges over fast-moving water.

The best thing you can do is prepare yourself well in advance. Gather and store supplies in a safe place in case you have to leave immediately, or if services are cut off. Keep in mind each family members specific needs, including medication. Don’t forget the needs of pets either. Keep extra batteries and charging devices for phones and other critical equipment so they are functioning during the time of need.

Once the warning is over and the storm has passed assess any damages to your home or business. Your top priority is still safety! Call your insurance provider if there were any damages – for a flood it would typically be FEMA on a specialized flood policy. Call SERVPRO of Mattapan & Hyde Park for the remediation and reconstruction of your property – (857) 399-9797.

Insurance Claims Process

3/2/2020 (Permalink)

writing of why SERVPRO against black background We make the process easier for you

If you have suffered a disaster at your home or business the last thing you want is more things to worry about. For this reason our team ensures they make the claim process as stress free as possible. SERVPRO of Mattapan & Hyde Park will help the damage look “Like it never even happened.” That way you and your family or business can get back to what is important.

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • create thorough visual and written documentation of the damage to your home or business
  • document the condition of each item we remove for cleaning or storage
  • work directly with your insurer, communicating with you at all times
  • handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

We are so proud that so many insurance companies recommend SERVPRO to their clients because working with us makes their jobs easier.

Our Team is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water, fire, mold and bio-hazard clean up and restoration services. Call SERVPRO of Mattapan & Hyde Park 857-399-9797 we are available 24/7.

Common Water Damage Causes

1/27/2020 (Permalink)

water flood caused by plumbing issues. multiple images showing at least Flood from plumbing issues in a commercial building in Boston, MA.

Appliances

Household appliances such as a dishwasher, washing machine and refrigerators can malfunction and cause water damage. Review the factory recommended replacement time to avoid damages due to wear and tear. The older the appliance is the more susceptible the pipes and hose are to deterioration. Many of these appliances come with a limited warranty if the appliance is faulty before the warranty is up. Keep a log and include each appliances recommended life cycle so you know when it is time to replace or schedule a maintenance check up for the appliance.

Leaking Pipes

Drains, toilets, and sinks can get backed up and blocked. This blockage creates pressure in the pipe which ultimately leads to the pipe bursting or leaking. If you have a garbage disposal it is wise to have someone look at it if it is not working properly as they are common causes of water damage as well. Set a reminder for you to check all pipes in the home and try your best to replace old rusty pipes because they are more prone to leaking. It’s harder to detect if there is a pipe leak if the pipes are covered by a wall or other items. In this case the only way to know is once there is build up and the surface shows the water markings.

HVAC

Heating, Ventilating, and air conditioning unit are also a common cause of water damage. When not maintained properly they can cause water build up. When the moister settles and cools it can interact with mold spores in any of the HVAC units and cause mold to grow.

What should you do after water leak?

The first thing you should do is see if it is possible to find the source of the water damage. That way you can either turn off the water or try to minimize the damage. Second, you will want to contact a water damage remediation company like us. You do not want to delay the steps above because the longer water sits the higher the changes of mold developing. If water has been sitting for more that 48hrs chances are mold is growing. By contacting a professional like SERVPRO of Mattapan and Hyde Park you will ensure that the water is extracted, your property is dried, and mold is prevented. Lastly, contact your insurance company to see if you have coverage for the damaged property.

Call us today for more information: 857-399-9797

Don't Ignore Your Crawl Space

1/27/2020 (Permalink)

crwal space flooded with 2 feet of water after heavy rain Crawl space in Boston home flooded after heavy rain

A crawl space is a small space below your home that some contractors use to place wiring and plumbing. A lot of times this area is neglected by homes owners either because it’s an inconvenient space (small and dark) or they simply do not realize they have a crawl space. The issue with ignoring this space is that it is very susceptible to damages (for example: water, mold, rodent infestation). 

It is common for a crawl space to be flooded by water after heavy rain fall or if a pipe is damaged for whatever reason. Because a crawl space is usually small and dark moister can settle and cause the growth of mold spores which eventually spread throughout the area. The septic tank can also overflow and cause raw sewage to spew into crawl space.

In all, it is very important, if you have a crawl space, that you keep the area clean and have a plan in the event you discover water damage, mold growth, animal infestation and/or raw sewage in the space. You should start by knowing who the professionals are!

Contact SERVPRO of Mattapan & Hyde Park today 857-399-9797 and we can answer any questions and help in the event of an emergency.

Trauma & Clean Up

1/27/2020 (Permalink)

red bio hazard tape against a background with technician in a tyvek suit Technician in personal protective equipment while cleaning a trauma site

If you are in the hospitality business then you know that fatalities happen in the facility. Maybe more than you would like. 

Under the Federal Government and Department of Labor, OSHA has created regulations concerning the handling of items or objects that may have been contaminated with blood and/or bodily fluids. These regulations are in place to not only protect the general public but also, the professionals doing the cleaning. Potential pathogens in bodily fluids include bacteria, fungi, viruses, and prions. It is extremely important that the standards are abided to not only to prevent the spread of possible disease but also to avoid hefty fines from the Environmental Protection Agency EPA.

It is important to note that cleaning cannot and will not begin at a trauma site until police actions are completed and the site is released by police. We stress the importance of performing quality cleaning services to prevent cross contamination. For this reason we clean the ceiling down to the floor. Our techs will be in special protective gear and use EPA certified products to clean the affected areas.

Time is of the essence when dealing with cleaning a trauma site because the longer the pathogen settles the harder it is to clean the surface and eliminate contaminates.  Because we have experience in this field our team already knows the process and what to do – so you can be rest assured the cleanup will be done right and under Federal standards.  Call SERVPRO of Mattapan & Hyde Park when you need us 857-399-9797!

#SERVPRO #Mattapan #HydePark #trauma #cleanup #remediation #safetyfirst #PPE

Sewage Back Up in Commercial Spaces

1/21/2020 (Permalink)

before an after picture of industrial building. Industrial building in Boston affected by sewage backup

Sewer back ups are not only common in residential facilities! They also happen in business facilities! 

One of the most common causes of sewer backups in business facilities is the flushing of items down the toilet. Most businesses have posts in bathroom stalls asking that people not flush items other than toilet paper. Other causes of sewer back up can be worn out piping when the pipes are old it is easier to be damaged. Beware of tree roots as they can enter the pipes or even crush the pipes and cause damage.  

In the picture we responded to sewage back up in a commercial facility due to a sewer line clog. Our customer had posts in their backroom stalls and other forms of non toilet paper waste removal products. Unfortunately, someone flushed something down the toilet which clogged their system and resulted in the flooding of their basement with biohazard material. Due to our previous relationship with this business, they knew exactly who to call - SERVPRO Mattapan & Hyde Park to help remediate the situation.

Raw sewage material is dangerous, because it contains bacteria and other potential pathogens. For this reason it is strongly recommended that you contact a professional for the containment and cleanup process. Our team will be dressed in protective gear and use specialized products to properly clean the affected area. 

If you are a facilities manager, I’m sure this can be frustrating at times since you all are doing everything in your control to try to prevent clogged plumbing. If your business has high traffic like a healthcare facility, school, or retail to name a few, the best thing you can do is prepare yourself and know who to call. Sewage back up is more common than you may think so be prepared.  Worry not! Whether it is a residential or commercial space, we respond fast and arrive with the resources needed to assist you any time, any day. We are located in your backyard!

At SERVPRO Mattapan & Hyde Park we make long lasting relationships with surrounding companies and build trusting partnerships that allow us to engage with our community.  With our help, the business pictured was back to normal "Like it never even happened."

Does Your business Have An Emergency Plan?

1/21/2020 (Permalink)

picture of phone tablet and media you can use to access emergency ready plan app Emergency Ready Plan - Multiple ways to access to ensure you are always ready

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Mattapan & Hyde Park we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes.  If you are interested in creating an Emergency Ready Profile for your business Call us today 857-399-9797. We will set up a time for an office representative to go to your business to fill out the profile for you for free!

Why so many choose SERVPRO

1/15/2020 (Permalink)

eight Servpro trucks parked diagonally in a lot Our fleet of vehicles. We are ready for any size disaster

Why so many choose SERVPRO

It's more than just the brand recognition, it’s also the qualified personnel, the expertise and dedication to the community that make us the place to call. Below are additional reasons why:  

Qualified

We have the best training in the industry. Each team member is trained in clean up and restoration which can range from bio hazard, fire, mold to water damage. We are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) for fire and water cleanup and restoration. Our job is to make sure our clients understand the loss and how we will help restore their home or facility. We live up to the motto and we leave each location looking “Like it never even happened.”

Immediate

Our team understands that the best way to limit further damage is to begin the clean up and restore the property as soon as possible. For this reason our team is available 24/7 - day, night, or holiday!  This also helps with keeping costs down. We strive to always answer the first call or respond within a few hours.

Latest Technology

We take pride in the fact that we are able to keep up with some of the advancements technology has to offer. This allows us to restore your property as quickly and efficiently as possible so you can get back to what you were doing preloss.

No Loss Too Big or Too Small

Whether you have multiple locations, or a room that has suffered a loss we can help restore your property.  SERVPRO is a national company and as a result our SERVPRO of Mattapan and Hyde Park team has access to the 1,800+ other franchises to handle any scope of loss.  You call us and we will handle the rest!

Future Loss Prevention

With every job we ensure we understand what the cause of the loss was. We do this to ensure the cause of loss is addressed to prevent similar damage from occurring again.

Our Community

We love what we do and the ability to help our community. We know the roads, the neighborhoods, and what makes our towns so special. It is important to us that our town thrives so we are highly motivated to do all we can to make this an even better town to live in.

Help is always here

Whether you have a question or a loss give us a call and we will help 617-903-5055. We serve ALL - businesses, home owners, property managers and tenants in the Mattapan and Hyde Park area. ensure that the water is extracted, your property is dried, and mold is addressed if necessary. Third, contact your insurance company to see if you have coverage for the damaged property.

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