Recent Posts

We Can Do It All

3/12/2021 (Permalink)

technician working on construction work We can remediate and reconstruct - Your One Stop Shop

Here at SERVPRO of Mattapan & Hyde Park our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need your home to be put back to the way it was before the damage (reconstruction). This will ultimately allow you to keep your costs down since you are only working with one contractor. 

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back. You can be rest assured that with SERVPRO of Mattapan & Hyde Park you will receive quality work every time.

We always seek customer satisfaction prior to installation, midway, then at completion. All completed work is reviewed by one of the assigned project managers to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 857-399-9797

Emergency Ready Profile for Your Business

3/12/2021 (Permalink)

floor view of warehouse We are here to help you get ready to handle loss when it strikes

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Mattapan & Hyde Park we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes.  If you are interested in creating an Emergency Ready Profile for your business Call us today 857-399-9797. We will set up a time for an office representative to go to your business to fill out the profile for you for free!

Why Choose Us?

3/11/2021 (Permalink)

green drying equipment in kitchen with missing ceiling So many choose SERVPRO because we have the technology and resources to get the job done.

Why so many choose SERVPRO

It's more than just the brand recognition, it’s also the qualified personnel, the expertise and dedication to the community that make us the place to call. Below are additional reasons why:  

Qualified

We have the best training in the industry. Each team member is trained in clean up and restoration which can range from bio hazard, fire, mold to water damage. We are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) for fire and water cleanup and restoration. Our job is to make sure our clients understand the loss and how we will help restore their home or facility. We live up to the motto and we leave each location looking “Like it never even happened.”

Immediate

Our team understands that the best way to limit further damage is to begin the clean up and restore the property as soon as possible. For this reason our team is available 24/7 - day, night, or holiday!  This also helps with keeping costs down. We strive to always answer the first call or respond within a few hours.

Latest Technology

We take pride in the fact that we are able to keep up with some of the advancements technology has to offer. This allows us to restore your property as quickly and efficiently as possible so you can get back to what you were doing preloss.

No Loss Too Big or Too Small

Whether you have multiple locations, or a room that has suffered a loss we can help restore your property.  SERVPRO is a national company and as a result our SERVPRO of Mattapan and Hyde Park team has access to the 1,800+ other franchises to handle any scope of loss.  You call us and we will handle the rest!

Future Loss Prevention

With every job we ensure we understand what the cause of the loss was. We do this to ensure the cause of loss is addressed to prevent similar damage from occurring again.

Our Community

We love what we do and the ability to help our community. We know the roads, the neighborhoods, and what makes our towns so special. It is important to us that our town thrives so we are highly motivated to do all we can to make this an even better town to live in.

Help is always here

Whether you have a question or a loss give us a call and we will help 617-903-5055. We serve ALL - businesses, home owners, property managers and tenants in the Mattapan and Hyde Park area. ensure that the water is extracted, your property is dried, and mold is addressed if necessary. Third, contact your insurance company to see if you have coverage for the damaged property.

We Help with Insurance Claims

3/11/2021 (Permalink)

broken pipe with water leaking from it We help make the process seamless

If you have suffered a disaster at your home or business the last thing you want is more things to worry about. For this reason our team ensures they make the claim process as stress free as possible. SERVPRO of Mattapan & Hyde Park will help the damage look “Like it never even happened.” That way you and your family or business can get back to what is important.

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • create thorough visual and written documentation of the damage to your home or business
  • document the condition of each item we remove for cleaning or storage
  • work directly with your insurer, communicating with you at all times
  • handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

We are so proud that so many insurance companies recommend SERVPRO to their clients because working with us makes their jobs easier.

Our Team is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water, fire, mold and bio-hazard clean up and restoration services. Call SERVPRO of Mattapan & Hyde Park 857-399-9797 we are available 24/7.

Planning Ahead in Case of a Burst Pipe | SERVPRO® of Hyde Park/Roslindale

12/14/2020 (Permalink)

water leaking out of a gray pipe showing signs of erosion If you have water damage in your home due to a burst pipe or another cause, contact us right away. SERVPRO of Roslindale/Hyde Park

Burst pipes are something that can happen when you least expect it, causing serious damage in a brief amount of time. While there is no way to know when a pipe may burst, knowing what to do in the event that one does can help you act quickly to mitigate the damage that the water can cause.

In a perfect world, water damage would be a rare occurrence—but many people are surprised to find out how often it occurs. Every year, one in 50 homes will experience some type of water damage, but a plan can significantly lessen the impact that it has.

Having a Plan in the Event a Pipe Bursts in Your Home

Shut off your water main. When a pipe bursts in your home, in some situations, it can continue pouring water into the area, creating even more damage. If it is safe to do so, shutting off your water main can reduce the overall damages that are caused.

Shut off your electricity. Water and electricity definitely do not mix, so if you are able to get to your circuit breaker to cut your electricity off safely, it is wise to do so. This will ensure that if water comes in contact with outlets or appliances, there is not a shock or fire hazard.

Contact your restoration company. Setting your restoration in motion quickly is one of the best things you can do for water damage, so it is wise to get in touch with your restoration company right away. We recommend always choosing a company that is available 247 so you never have to wait for a call back when you report your damages.

Take a record of the damages. Not only is keeping good records helpful for you, but it will also be helpful if you are eligible to file a claim with your insurance provider. Take photos and videos in addition to making a list of everything that is damaged by the water.

Contact your insurance company. The type of coverage you will receive for water damage of this nature can vary, so your insurance company is the authority on what is and is not eligible to be covered by filing a claim. Contacting them quickly can help you set this process in motion so you can get it settled as fast as possible.

Open windows and doors if possible. If the weather permits and it is safe to do so, increasing the airflow around water damage by opening windows and doors can speed up the drying time by encouraging evaporation.

If you have water damage in your home due to a burst pipe or another cause, you can count on us for restoration assistance. Contact us at any time 857-399-9797 to learn more about our restoration services.

A Guide to Flash Floods After Severe Weather Occurs | SERVPRO® of Hyde Park/Roslindale

11/23/2020 (Permalink)

flooded water running over blacktop road SERVPRO of Hyde Park/Roslindale is your local water & storm restoration expert. We will get the job done right, contact us today.

While many weather events get a bad reputation as being dangerous or deadly, many people do not consider flooding to be included in this list. Many people are surprised to find that flooding is second only to heat deaths in total weather-related fatalities in the United States, and flash floods are especially dangerous.

One of the reasons why flash floods can be so deadly is because they come about suddenly, and even areas not prone to flooding can be impacted. Even a small drainage pond or blocked sewer system can lead to a dangerous flash flood if enough rain falls, which is why knowing the facts about safety is key.

How Are Flash Floods Defined?

While regular floods occur slowly, flash floods start within six hours of extreme rain after a storm or other severe weather, and often occur in as little as three hours. Additionally, they are rarely found in known floodplains and instead are frequently occurring in urban areas and other parts of towns that are not used to floods occurring traditionally.

What Are the Levels of Warning Present for Flash Flooding?

Because flash floods happen so quickly, it is important to tune into your local weather broadcast during storms and severe weather so you can always be alerted to their possibility. If there is a flash flood watch issued, that means that it is a possibility that a flash flood might occur and you should be sure you are ready to evacuate. For a flash flood warning, flooding is more imminent and everyone should move to higher ground. If an emergency is issued, that means to move immediately as there are life-threatening flood issues taking place.

How Can I Increase My Safety During a Flash Flood?

Being safe is so important during any storm or severe weather event, especially when flash floods become a possibility. These are some of the best rules to keep in mind to make sure you and your family are always as safe as possible:

  • When storms involve heavy rain, stay inside and away from low-lying parts of properties.
  • Always have an evacuation plan for floods and be sure your family is aware of it.
  • Avoid trying to cross floodwater, whether in a vehicle or on foot.
  • Avoid touching floodwater or allowing children to play near it, as it can be heavily contaminated.
  • Always turn around if there is water on your intended route of travel.

If your home or business has been damaged due to a flood or other severe weather, you can depend on us. Contact us at any hour 857-399-9797 to learn more about our services or to report damage to your property.

Practicing Fire Safety This Holiday Season | SERVPRO® of Hyde Park/Roslindale

11/19/2020 (Permalink)

multicolor strand of lights on wood floor Make sure your fire risk is low during the holidays. If you experience any damage, SERVPRO of Cambridge/Belmont will be here to help.

The holiday season always arrives rapidly, and as we get our homes and ourselves ready to celebrate, it is still important to keep the importance of fire safety in focus. Winter is the peak of fires in the home according to the Red Cross, partially because of the risky activities that occur primarily in the wintertime.

Cooking is always a concern, but winter also brings about the concerns of heating and decoration that are not present at other times of the year. Do not give fires the opportunity to spark by focusing on fire safety as you celebrate the best of winter.

Wintertime Tips for Fire Prevention

Keep safe when cooking. The top cause of house fires is cooking at any time of year, but more people tend to prepare large meals and increase the frequency of their baking when it is cold outside. It is wise to practice fire safety each time you cook, keeping a fire extinguisher nearby and keeping flammable items at least three feet from the stove. Make sure children and pets are not allowed near open flames in the kitchen as well.

Heat the house with proper precautions. Many people make use of space heaters and fireplaces to supplement their home’s heating system, but it is important that you always use these tools with caution. Space heaters should always cut off if they get too hot or tip over, and should never be used on carpet or near flammable items. If you use a fireplace, be sure to get your chimney inspected every year and never allow a fire to burn unattended.

Decorate with care. The decorations commonly associated with Christmas, such as trees and lights, present an electrical hazard if they are not installed correctly. Christmas tree fires due to electricity are extremely common, often as a result of the lights being plugged in improperly. Make sure to not overload outlets or power cables, and never use decorations with frayed wiring.

If you have damage due to a house fire, you can depend on us to help. Contact us 24 hours a day to report damage and receive a quick response from our certified restoration technicians. Get in touch today 857-399-9797. 

Why Our “Restore First” Mentality Is Best for Customers | SERVPRO® of Hyde Park/Roslindale

10/23/2020 (Permalink)

large red diamond shape sign with Natural Disaster written in large black print Have you sustained property damage and feeling overwhelmed? We are here to help, contact SERVPRO of Hyde Park/Roslindale.

If your home sustains damage for any reason, it can be a frustrating and fraught time for your entire family. There are many emotions that people will cycle through after a fire or other disaster, and having to go through the process of handling the damage can further complicate the recovery process.

While there are always difficulties to consider throughout the recovery period, having a good restoration company on your side can truly make all the difference.

We will work with you and your insurance company to make the entire procedure as seamless as possible, and with our restoration-first mentality, we will do our best to preserve your belongings so you do not have to replace them.

How Our Restoration-First Mentality Helps Our Clients

We can help you save money on your insurance. Homeowners insurance is designed to help you cover the cost of losses in case of many types of damage, but filing a claim can also raise your premium tremendously. In the event of water damage, for example, the average claim is over $10,000. We can help lower the cost you have to claim with insurance by restoring objects where possible.

We can protect your sentimental items. We have invested in some of the most advanced restoration equipment available to us, which is what enables us to save items that may seem like a lost cause. In the past, we have been able to restore irreplaceable objects such as family photos, documents and art, as well as valuables such as electronics. Some things can’t be replicated, which is why we do our best to keep these sentimental objects intact.

We make sure your home feels like home again. As we have helped many people in the community with losses and damage, we understand all the complex emotions involved. To help make the return home easier, we focus primarily on restoring your house to its pre-damaged state and placing your belongings just how they were before the damage occurred. This will help your house feel like home again so your family can focus on healing.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact us today 857-399-9797 to learn more.

Preparing your home and business for the cold season

9/22/2020 (Permalink)

leaves turning orange in city of Boston Prepare your home or business for cold weather before the cold gets here

If you are a Boston resident or property owner you know that the winter is unpredictable. Some years we barely get snow and the temperatures are fairly mild. While other years it is frigid with howling winds and never ending snow storms.

No matter what kind of winter is in the cards for us this year, as a property owner you should be prepared. You should not wait until winter is upon us to prepare your property. The time is now, before the fall! During this time you should be making repairs and doing preventative maintenance.

Some areas to consider:

Gutters

Clean and repair the gutter before the temperature drops. Seal leaking caps and if you can add a gutter cover to prevent debris build up. Consider investing in a gutter heating cable. This will help prevent ice dams. 

Windows and walk ways

Check your windows to make sure there are not any air leaks or excessive condensation build up. Most windows are believed to have a life cycle of 20yrs check your windows to ensure they are not at or nearing the end of their cycle. Check your walk way for any major cracks that will need to be repaired.  Pay attention to seams as well.

Boiler Room

Boilers should be serviced once a year by an engineer. The most important part of winterizing is ensuring buildings boiler will operate throughout the long winter. Ensure the pipes are well insulated as extreme cold weather can cause the boiler to shut off - which can result in frozen pipes.

HVAC

Check and replace air filters if necessary. Turn your system on to ensure it is functioning properly. Like a car idleness is not good. Run the heating unit a few weeks before temperatures start to drop to keep it working properly.

Water faucets and water lines

Drain outdoor water faucets and water lines to make sure there is no sitting water. If there is water in the water lines it can freeze in cold temperatures and cause damage to the water line and faucets.

Roof

Roofs typically have a 12 year life span. You can usually do a visual test of your roof to get a better idea of its current condition. Repair or replace any missing shingles. An added benefit of updating your roof is an insurance discount for newly replaced roof!

Fix crack in concrete and asphalt

Water is easily absorbed by concrete given the nature of the materials. If there are large cracks make sure you fill them in because salt during snowy season causes damage.

Whether you are a home owner or a property manager it is important to be proactive so you prevent possible damages to your property. Losses will happen but if you use preventative measures you can possibly help minimize the level of damage thus lowering the amount of money needed to repair/replace your property.

If your business or home experiences a loss give us a call! We are here to help 24/7 857-399-9797

Our Water Damage Process

9/22/2020 (Permalink)

wet floor mats in entry of building Being proactive can save you time and money

Every situation is different and may require a unique solution. However, the general process is always the same!

Step 1: Emergency Contact

We are always available for you in the event of a water emergency. When you call in, no matter the day or time someone will return your call. The main goal during the initial contact is to understand what is going on so we can dispatch someone to your home or business as soon as possible.

Step 2: Inspection and Assess Damage

When we arrive on site our goal is to know what caused the damage if it is not apparent. This way we can have the issue addressed. The damage may require a third party to be involved (ie. plumber). You may contact your own contractor we are also happy to provide a few recommendations. Once we know what has caused the damage we can continue move on to the next step!

Step 3: Water Removal/ Water Extraction

A licensed technician will use specialized water extraction equipment to remove water from your home. Removal and extraction may result in removal of flooring depending on the type of water damage (ie. sewage back up). Our technicians will document and removal items that cannot be restored.

Step 4: Drying and Dehumidification

We will place machines in your home or business to ensure the space is dry and prevent the possible growth of mold. The average run time for drying machines is between 3-5 days. Of course, it may be more or less depending on the extent of the water damage to your property. It is important that you not unplug or move the equipment from where they were placed by the technician to ensure the space dries properly.

Step 5: Cleaning and Repair

Our technicians will clean the affected area and neighboring areas with anti-microbial cleaning products to prevent the possible growth of mold. We ensure we clean every crack and crevice!

Step 6: Restoration

In all, the first few steps my take place upon the first to second visit. The remaining steps will depend on the extent of the damage. In situations where we are working with your insurance carrier we will happily communicate with your adjuster directly to keep the work moving smoothly so restoration can begin as soon as possible. For questions please do not hesitate to call our office at 857-399-9797!