Recent Why SERVPRO Posts

Signs of Water Damage in the Basement | SERVPRO® of Roslindale/Hyde Park

6/15/2021 (Permalink)

a grey basement showing signs of water damage SERVPRO of Roslindale/Hyde Park is a full restoration company. Our restoration experts are on call 24/7 and ready to help.

Many homeowners find their basement to be a great resource. It’s very utilitarian, serving as everything from a storm shelter to a bonus bedroom to some much-needed storage space.

Basements, however, have an inherent issue: They’re dug into the ground, which means they’re susceptible to water damage from the ground around them over time.

While this is not an absolute certainty, you’ll definitely want to be aware of the risks of water damage from the underground as you go forward in home ownership. Let’s examine some of the most likely indicators of water damage and leaks, so you know what you’re looking for in the fight against interior moisture.

What to Look for to Determine Possible Water Damage

Unpleasant, musky odors. Water that seeps into the basement from underground may in fact be clean to begin with, but it doesn’t take long for it to stagnate, causing that signature musty odor. This happens so frequently, in fact, that many people assume basements simply smell that way all the time. In actuality, though, the pungent smell will only arise when mold and mildew are present in the environment,. While you may not see mold or mildew right away, the smell is a dead giveaway that there may be a problem.

Flaking paint on masonry or walls. Many people assume that waterproof paint is a foolproof solution for basement dryness. Unfortunately, even the most advanced paint will give way over time, beginning to crack, flake and bubble, eventually creating a larger problem than you would have encountered without waterproof paint.

Foundational cracks. Homes do often experience some mild shifting over a period of many years, but a real crack in the foundation is a tipoff that there may be a major leak somewhere that needs immediate attention. Cracks can also show up in the floor, the ceiling or in your walls and are often a sign that there is water damage that could progress into something worse. Hairline cracks are no cause for alarm, but if they become any larger, they should be treated immediately.

If you notice any of these signs in your basement, let us take a look. Our expert water restoration technicians can help you determine what is causing these issues and how to treat it properly. Contact us today to learn more.

We Can Do It All

3/12/2021 (Permalink)

technician working on construction work We can remediate and reconstruct - Your One Stop Shop

Here at SERVPRO of Mattapan & Hyde Park our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need your home to be put back to the way it was before the damage (reconstruction). This will ultimately allow you to keep your costs down since you are only working with one contractor. 

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back. You can be rest assured that with SERVPRO of Mattapan & Hyde Park you will receive quality work every time.

We always seek customer satisfaction prior to installation, midway, then at completion. All completed work is reviewed by one of the assigned project managers to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 857-399-9797

Emergency Ready Profile for Your Business

3/12/2021 (Permalink)

floor view of warehouse We are here to help you get ready to handle loss when it strikes

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Mattapan & Hyde Park we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes.  If you are interested in creating an Emergency Ready Profile for your business Call us today 857-399-9797. We will set up a time for an office representative to go to your business to fill out the profile for you for free!

Why Choose Us?

3/11/2021 (Permalink)

green drying equipment in kitchen with missing ceiling So many choose SERVPRO because we have the technology and resources to get the job done.

Why so many choose SERVPRO

It's more than just the brand recognition, it’s also the qualified personnel, the expertise and dedication to the community that make us the place to call. Below are additional reasons why:  

Qualified

We have the best training in the industry. Each team member is trained in clean up and restoration which can range from bio hazard, fire, mold to water damage. We are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) for fire and water cleanup and restoration. Our job is to make sure our clients understand the loss and how we will help restore their home or facility. We live up to the motto and we leave each location looking “Like it never even happened.”

Immediate

Our team understands that the best way to limit further damage is to begin the clean up and restore the property as soon as possible. For this reason our team is available 24/7 - day, night, or holiday!  This also helps with keeping costs down. We strive to always answer the first call or respond within a few hours.

Latest Technology

We take pride in the fact that we are able to keep up with some of the advancements technology has to offer. This allows us to restore your property as quickly and efficiently as possible so you can get back to what you were doing preloss.

No Loss Too Big or Too Small

Whether you have multiple locations, or a room that has suffered a loss we can help restore your property.  SERVPRO is a national company and as a result our SERVPRO of Mattapan and Hyde Park team has access to the 1,800+ other franchises to handle any scope of loss.  You call us and we will handle the rest!

Future Loss Prevention

With every job we ensure we understand what the cause of the loss was. We do this to ensure the cause of loss is addressed to prevent similar damage from occurring again.

Our Community

We love what we do and the ability to help our community. We know the roads, the neighborhoods, and what makes our towns so special. It is important to us that our town thrives so we are highly motivated to do all we can to make this an even better town to live in.

Help is always here

Whether you have a question or a loss give us a call and we will help 617-903-5055. We serve ALL - businesses, home owners, property managers and tenants in the Mattapan and Hyde Park area. ensure that the water is extracted, your property is dried, and mold is addressed if necessary. Third, contact your insurance company to see if you have coverage for the damaged property.

We Help with Insurance Claims

3/11/2021 (Permalink)

broken pipe with water leaking from it We help make the process seamless

If you have suffered a disaster at your home or business the last thing you want is more things to worry about. For this reason our team ensures they make the claim process as stress free as possible. SERVPRO of Mattapan & Hyde Park will help the damage look “Like it never even happened.” That way you and your family or business can get back to what is important.

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • create thorough visual and written documentation of the damage to your home or business
  • document the condition of each item we remove for cleaning or storage
  • work directly with your insurer, communicating with you at all times
  • handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

We are so proud that so many insurance companies recommend SERVPRO to their clients because working with us makes their jobs easier.

Our Team is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water, fire, mold and bio-hazard clean up and restoration services. Call SERVPRO of Mattapan & Hyde Park 857-399-9797 we are available 24/7.

A Guide to Flash Floods After Severe Weather Occurs | SERVPRO® of Hyde Park/Roslindale

11/23/2020 (Permalink)

flooded water running over blacktop road SERVPRO of Hyde Park/Roslindale is your local water & storm restoration expert. We will get the job done right, contact us today.

While many weather events get a bad reputation as being dangerous or deadly, many people do not consider flooding to be included in this list. Many people are surprised to find that flooding is second only to heat deaths in total weather-related fatalities in the United States, and flash floods are especially dangerous.

One of the reasons why flash floods can be so deadly is because they come about suddenly, and even areas not prone to flooding can be impacted. Even a small drainage pond or blocked sewer system can lead to a dangerous flash flood if enough rain falls, which is why knowing the facts about safety is key.

How Are Flash Floods Defined?

While regular floods occur slowly, flash floods start within six hours of extreme rain after a storm or other severe weather, and often occur in as little as three hours. Additionally, they are rarely found in known floodplains and instead are frequently occurring in urban areas and other parts of towns that are not used to floods occurring traditionally.

What Are the Levels of Warning Present for Flash Flooding?

Because flash floods happen so quickly, it is important to tune into your local weather broadcast during storms and severe weather so you can always be alerted to their possibility. If there is a flash flood watch issued, that means that it is a possibility that a flash flood might occur and you should be sure you are ready to evacuate. For a flash flood warning, flooding is more imminent and everyone should move to higher ground. If an emergency is issued, that means to move immediately as there are life-threatening flood issues taking place.

How Can I Increase My Safety During a Flash Flood?

Being safe is so important during any storm or severe weather event, especially when flash floods become a possibility. These are some of the best rules to keep in mind to make sure you and your family are always as safe as possible:

  • When storms involve heavy rain, stay inside and away from low-lying parts of properties.
  • Always have an evacuation plan for floods and be sure your family is aware of it.
  • Avoid trying to cross floodwater, whether in a vehicle or on foot.
  • Avoid touching floodwater or allowing children to play near it, as it can be heavily contaminated.
  • Always turn around if there is water on your intended route of travel.

If your home or business has been damaged due to a flood or other severe weather, you can depend on us. Contact us at any hour 857-399-9797 to learn more about our services or to report damage to your property.

We are Cleaning Experts

3/18/2020 (Permalink)

virus and blood cells on microscopic level Boston! We are always here when you need us 24/7

SERVPRO is here to Help during this time of need

During this unprecedented time caused by the global pandemic of coronavirus, this is a reminder to our customers that we are specialists in cleaning services, and we adhere to the highest cleaning and sanitation standards.

Specialized Training

We are prepared to clean and disinfect your home or business, according to protocols set forth by the Centers for Disease Control and Prevention. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets and tables. Other spaces mentioned in the CDC’s guidance for commercial spaces include:

  • Kitchen/Food Areas
  • Bathrooms
  • Schools/Classrooms
  • Offices
  • Retail Spaces
  • Water Fountains
  • Shelving/Racks
  • Sales Counters
  • Carpets and Rugs
  • Stair Handrails
  • Elevator Cars
  • Playground Equipment
  • Fitness Equipment

Specialized Products

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line carry the EPA-approved emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

Call Today for a Proactive Cleaning

If your home or business needs deep cleaning services, call the experts today – SERVPRO of Mattapan/Hyde Park, 857-399-9797

Sources:

https://www.cdc.gov/coronavirus/2019-ncov/hcp/guidance-prevent-spread.html?CDC_AA_refVal=https%3A%2F%2Fwww.cdc.gov%2Fcoronavirus%2F2019-ncov%2Fguidance-prevent-spread.html

https://www.cdc.gov/coronavirus/2019-ncov/specific-groups/guidance-business-response.html

Your One Stop Shop

3/2/2020 (Permalink)

collage of men painting walls, removing hardwood flooring and cleaning a customer's home We remediate and reconstruct so you do not have to worry about hiring multiple contractors for one project.

Here at SERVPRO of Mattapan & Hyde Park our technicians are not only IICRC certified but they are also very knowledgeable in construction work. Most of our technicians have more than 20 years of construction experience. If your home or business experiences a major loss you can count on our team to not only clean and remediate but you can also count on us if you need your home to be put back to the way it was before the damage (reconstruction). This will ultimately allow you to keep your costs down since you are only working with one contractor. 

We pride ourselves in being able to meet all of our customers’ needs. We understand that at a time of loss the last thing you want to worry about is vetting another reliable contractor to help get your property back. You can be rest assured that with SERVPRO of Mattapan & Hyde Park you will receive quality work every time.

We always seek customer satisfaction prior to installation, midway, then at completion. All completed work is reviewed by one of the assigned project managers to further ensure quality. Our office will also place a courtesy call to ensure you were satisfied with the quality of work received from us. Customer service is very important to us, in the rare occasion you are dissatisfied with a job we did do not hesitate to give us a call and we can fix it.

We do every job to the highest standard so you are comfortable referring us to your family members or closest friends.

If you have a job you need our assistance call us today 857-399-9797

Insurance Claims Process

3/2/2020 (Permalink)

writing of why SERVPRO against black background We make the process easier for you

If you have suffered a disaster at your home or business the last thing you want is more things to worry about. For this reason our team ensures they make the claim process as stress free as possible. SERVPRO of Mattapan & Hyde Park will help the damage look “Like it never even happened.” That way you and your family or business can get back to what is important.

Our goal is to make the insurance process as smooth as possible. Therefore, we will:

  • create thorough visual and written documentation of the damage to your home or business
  • document the condition of each item we remove for cleaning or storage
  • work directly with your insurer, communicating with you at all times
  • handle the paperwork to make sure the processing and payment of your claim is as fast as it can be

We are so proud that so many insurance companies recommend SERVPRO to their clients because working with us makes their jobs easier.

Our Team is here for you if you experience a disaster. Our technicians have specialized training and years of experience in water, fire, mold and bio-hazard clean up and restoration services. Call SERVPRO of Mattapan & Hyde Park 857-399-9797 we are available 24/7.

Trauma & Clean Up

1/27/2020 (Permalink)

red bio hazard tape against a background with technician in a tyvek suit Technician in personal protective equipment while cleaning a trauma site

If you are in the hospitality business then you know that fatalities happen in the facility. Maybe more than you would like. 

Under the Federal Government and Department of Labor, OSHA has created regulations concerning the handling of items or objects that may have been contaminated with blood and/or bodily fluids. These regulations are in place to not only protect the general public but also, the professionals doing the cleaning. Potential pathogens in bodily fluids include bacteria, fungi, viruses, and prions. It is extremely important that the standards are abided to not only to prevent the spread of possible disease but also to avoid hefty fines from the Environmental Protection Agency EPA.

It is important to note that cleaning cannot and will not begin at a trauma site until police actions are completed and the site is released by police. We stress the importance of performing quality cleaning services to prevent cross contamination. For this reason we clean the ceiling down to the floor. Our techs will be in special protective gear and use EPA certified products to clean the affected areas.

Time is of the essence when dealing with cleaning a trauma site because the longer the pathogen settles the harder it is to clean the surface and eliminate contaminates.  Because we have experience in this field our team already knows the process and what to do – so you can be rest assured the cleanup will be done right and under Federal standards.  Call SERVPRO of Mattapan & Hyde Park when you need us 857-399-9797!

#SERVPRO #Mattapan #HydePark #trauma #cleanup #remediation #safetyfirst #PPE

Does Your business Have An Emergency Plan?

1/21/2020 (Permalink)

picture of phone tablet and media you can use to access emergency ready plan app Emergency Ready Plan - Multiple ways to access to ensure you are always ready

When accidents strike they do not care whether you are prepared or not! As a business it is vital that you know what to do, who to call, and how you will bounce back in the event of an emergency.  The fact is that as many as one in four businesses that suffer a major disaster will not reopen afterward. Do not let your business become a statistic!

Here at SERVPRO Mattapan & Hyde Park we pride ourselves in being a resource to the businesses in our community. It is important to us that the businesses in our community and surrounding communities survive. SERVPRO has a Free Emergency Ready Profile that your business can use to help prepare you in the event of a major disaster. Studies show that the faster you can react to a disaster it lowers the damage done. The profile helps store everything you need such as contact information, locations of shut off valves, pictures and so much more to help in the event there is a disaster. The profile you create for your business is also useful to us as it will inform us of where our vehicles should park in the event of a loss. This is helpful in the event you do not want to bring public attention to the fact that your business is experiencing some kind of loss. 

We understand you may already have a facilities manager or be a facilities manager who knows the ins and outs of the building. The profile is not meant to replace a facilities manager in any way – it’s a resource for them.  Anything can happen and as a business you want to make sure whoever is nearby can pick up your profile and depending on the type of disaster know exactly who to contact and what to do if anything.

The Emergency Ready Profile can be distributed in digital form and/or hard copy. We understand that as a business too much time cannot be wasted, for that reason the profile can be completed within 30 minutes.  If you are interested in creating an Emergency Ready Profile for your business Call us today 857-399-9797. We will set up a time for an office representative to go to your business to fill out the profile for you for free!

Why so many choose SERVPRO

1/15/2020 (Permalink)

eight Servpro trucks parked diagonally in a lot Our fleet of vehicles. We are ready for any size disaster

Why so many choose SERVPRO

It's more than just the brand recognition, it’s also the qualified personnel, the expertise and dedication to the community that make us the place to call. Below are additional reasons why:  

Qualified

We have the best training in the industry. Each team member is trained in clean up and restoration which can range from bio hazard, fire, mold to water damage. We are IICRC certified (Institute of Inspection Cleaning and Restoration Certificate) for fire and water cleanup and restoration. Our job is to make sure our clients understand the loss and how we will help restore their home or facility. We live up to the motto and we leave each location looking “Like it never even happened.”

Immediate

Our team understands that the best way to limit further damage is to begin the clean up and restore the property as soon as possible. For this reason our team is available 24/7 - day, night, or holiday!  This also helps with keeping costs down. We strive to always answer the first call or respond within a few hours.

Latest Technology

We take pride in the fact that we are able to keep up with some of the advancements technology has to offer. This allows us to restore your property as quickly and efficiently as possible so you can get back to what you were doing preloss.

No Loss Too Big or Too Small

Whether you have multiple locations, or a room that has suffered a loss we can help restore your property.  SERVPRO is a national company and as a result our SERVPRO of Mattapan and Hyde Park team has access to the 1,800+ other franchises to handle any scope of loss.  You call us and we will handle the rest!

Future Loss Prevention

With every job we ensure we understand what the cause of the loss was. We do this to ensure the cause of loss is addressed to prevent similar damage from occurring again.

Our Community

We love what we do and the ability to help our community. We know the roads, the neighborhoods, and what makes our towns so special. It is important to us that our town thrives so we are highly motivated to do all we can to make this an even better town to live in.

Help is always here

Whether you have a question or a loss give us a call and we will help 617-903-5055. We serve ALL - businesses, home owners, property managers and tenants in the Mattapan and Hyde Park area. ensure that the water is extracted, your property is dried, and mold is addressed if necessary. Third, contact your insurance company to see if you have coverage for the damaged property.